FAQ

When will I receive my item?

Please allow an estimated 1-2 weeks for delivery.

Delivery times will vary depending on your location. You’ll get an email from us when your order ships, with tracking information.

 

 

Shipping rates policy

At the moment we are not able to calculate a precise rates based on your address. The shipping rates are calculated as flat rates based on the zone of your country.  

 

 

If you are shipping internationally, be prepared for import fees and delays

Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. We cannot and will not falsely report on an item’s value to help you avoid these fees.

Estimated delivery times are not guarantees and items will sometimes get tied up in customs for weeks.

 

 

Returns / Refunds

All product purchased cannot be returned or refunded after the item is received at your address. However we might refund your purchase if the order is unable to be processed. 

 

 

Customer Privacy

Information you provide to the store through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues.

Subscribers to the store mailing list will only receive store related announcements, and may unsubscribe at any time.

We’ll never, ever, ever sell or otherwise give out information to a third party.